The first-time manager

The road to management

Starting out

Building trust and confidence

Show your appreciation

Being an active listener

The new manager's job and pitfalls to avoid

Dealing with your superiors

Choosing a managerial style of your own

Building a team dynamic

Managing problem employees

Hiring and interviewing

Training team members

Managing change : dealing with resistance

Disciplining the employee

"Oh my God! I can't fire anyone!"

Having a legal awareness

No secrets

The human resources department

The current state of loyalty

Is there such a thing as motivation?

Understanding risk inclination

Encouraging initiative and innovation

Improving outcomes

The generation gap

Writing job descriptions

Doing performance appraisals

Salary administration

Having emotional intelligence

Developing a positive self-image

Managing your own time

The written word

The grapevine

Your best friend : delegation

A sense of humor

Managing, participating in, and leading meetings

Taking center stage : the role of public speaking in your career

Coping with stress

Having balance in your life

A touch of class.